The Mexican telemedicine market has boomed over the last few years. What began as a pandemic necessity is now a permanent part of the way millions of Mexicans access healthcare. The numbers paint a powerful story. The Mexico e-health and telemedicine market size is estimated at $2.1 billion, driven by rising adoption of digital health and increasing need for accessible medical services across the country.
Major cities such as Mexico City, Guadalajara and Monterrey dominate this space, providing access to sophisticated healthcare infrastructure and high internet penetration. But the reach is much further than the urban centers. In 2023, government regulations will require healthcare providers to offer telemedicine options, which will increase access for those in underserved areas.
The landscape is diverse, from corporate wellness platforms to end-to-end insurance-based solutions and new retail partnerships. Here are ten companies that are leading the way.
1. NUME
NUME is today the fastest-growing digital health & corporate wellness platform in Latin America. This is making a lot of noise in Mexico with more than 100,000 interactions and more than 10 million users in the region.
NUME’s strength is its comprehensiveness. The platform provides free and unlimited digital services, including telemedicine in 20 specialties 24/7, psychology appointments, nutrition consultations and even financial education. Everything is on one platform.
For companies, results are measurable. NUME has been shown to reduce employee absenteeism by as much as 30 percent and save up to 50 percent on healthcare costs compared to in-person consultations. Note that 90% of medical cases are solved remotely, without the need for in-person referrals. 97% user satisfaction rate, powered by a network of 500+ certified specialists.
Official Website: https://nume.mx
2. 1DOC3
1DOC3 is a leading telemedicine provider in Mexico, with a strong focus on corporate services. It allows companies to provide teleconsultations to their employees so they can have easy access to healthcare.
Their model tackles a real pain point, saturation in Mexico’s healthcare system. Public healthcare is often overloaded and private healthcare can be costly, so 1DOC3 is a happy medium that works for businesses and their teams.
Official Website: https://www.1doc3.com
3. Doctoralia
Doctoralia has become a point of reference in telemedicine in Mexico. The platform has a giant network of medical specialists and connects patients with doctors in almost every specialty.
Doctoralia fortifies itself with a breadth that is not available on more general practitioner-oriented platforms. Patients can look up and see specialists from dermatologists to psychiatrists. The platform also has scheduling capabilities for when people need to come in person, a hybrid model that meets all needs.
Official Website: https://www.doctoralia.com.mx
4. MIDOCONLINE
MIDOCONLINE is a medical company based in Puebla City that connects patients with the best medical specialists through real-time video consultation. The platform provides psychological and medical care and is designed to be convenient and accessible.
With 51-100 employees and founded in 2016, MIDOCONLINE has built a reputation for enhancing quality of life by providing healthcare services anytime, anywhere. Their focus on real-time consultations makes them a strong option for patients who need immediate attention.
Official Website: https://www.midoconline.com
5. Lumed
The difference is in the clinical management with Lumed. The platform offers healthcare providers a complete solution by integrating electronic health records and telemedicine stations.
I really like the work Lumed is doing with public institutions. The company has been able to fulfill the stringent demands of the government health systems and has experience working with the IMSS (Mexican Social Security Institute) and ISSSTE (Institute for Social Security and Services for State Workers).
Official Website: https://www.lumed.mx
6. Sofia
Sofia is different. We are a 100% Mexican health insurance company that operates as a Specialized Health Insurance Institution (ISES), regulated by the National Insurance and Bond Commission (CNSF) and CONDUSEF.
The app also includes video consultations with internists and pediatricians, a complete directory of doctors, medicine management and emergency services, such as calling an ambulance. The app lets users schedule appointments, request reimbursements and administer their health plans.
Sofia covers major, minor and preventive medical care—from flu treatment to hospitalization—with no deductibles and fully digital procedures.
Official Website: https://sofiasalud.com
7. Medicato
Medicato, based in Monterrey, offers 24/7 online consultations with specialists via video calls and chat. They were founded in 2018 and have between 11 and 50 employees. They are working to improve access to health care using technology.
Their approach is simple: affordable, accessible telehealth from a team of licensed professionals. Medicato is driven by a belief in the empowerment of the Mexican people to take control of their health by providing access to quality care when they need it.
Official Website: https://medicato.mx
8. Digimedical SA de CV
Digimedical is a Mexican specialist in telehealth solutions, providing telemedicine and remote patient monitoring services. Founded in 2016, the company employs a team of 11-50 individuals who are focused on enhancing healthcare services across the region.
Their remote patient monitoring capabilities are especially helpful for managing chronic conditions, giving healthcare providers a way to monitor patient health metrics in real time without always needing to see them in person.
LinkedIn: https://digimedical.mx
9. Más Salud (Grupo Salinas)
Mas Salud is a new concept with the deep pockets of Grupo Salinas behind it. “This is not yet another telemedicine app but a hybrid physical and digital model to democratize healthcare for the 50 million Mexicans that face gaps in the public system.
“The uniqueness of Más Salud is that it offers services all in one place. In each of these places there is assisted telemedicine, clinical studies, the sale of medicines and financing through the “Préstamo de Emergencia Más Salud” of Banco Azteca.
They have adopted Indian technology that enables them to diagnose in 15 minutes and consult remotely with specialists. More health is present in Elektra stores and independent branches, taking advantage of Grupo Salinas’ infrastructure to reach populations with less access to services.
Official Website: https://massalud.mx
10. Top Doctors
Top Doctors is shining a light on security in the telemedicine space. Their platform provides secure, encrypted consultations, which appeals to patients who are concerned about data privacy.
The top doctors’ focus on security gives it a competitive edge, as data privacy concerns are impacting patients’ willingness to use telehealth. More than 60% of patients are concerned about sharing personal health information online. Their network of specialists lends even more credibility to the Mexican market.
Official Website: https://www.topdoctors.mx
The Bigger Picture
The Mexican telemedicine market is growing rapidly. In 2022 alone, the health tech industry saw a 300% growth and the use of health platforms has quadrupled since 2018.
There are a number of reasons for that growth. Internet penetration will reach 78%, with 97 million users accessing services online. “Smartphones are becoming more and more ubiquitous and health apps are becoming more and more popular. Big government spending on digital health infrastructure.
Rural areas face special challenges—only 47% of households there can count on the Internet. But public-private partnerships and strategic investments are slowly bridging the gap.
The benefits to patients are obvious. Convenience, less time traveling, lower costs and access to specialists that would not otherwise be available. And the opportunity is no less compelling for the companies profiled here. One consult at a time, they’re helping design the future of Mexican health care.
FAQ
What is telemedicine and how does it work in Mexico?
Telemedicine allows patients to communicate with health care providers over distances using smartphones, tablets or computers. In Mexico, the consultation is usually done through video calls or chat platforms. It is one part of a growing system that is being driven by government regulations that require health providers to offer telemedicine options to patients.
How big is the telemedicine market in Mexico?
The Mexico E-Health and Telemedicine market is valued at $2.1 billion, driven by increasing digital health adoption, rising healthcare costs and the need for accessible medical services across the country.
Which Mexican cities have the strongest telemedicine presence?
Mexico City, Guadalajara and Monterrey dominate the market due to their advanced healthcare infrastructure, high concentration of healthcare professionals and greater internet penetration.
What types of telemedicine services are available in Mexico?
Services include teleconsultation platforms, remote patient monitoring, mobile health applications, teletherapy, chronic disease management tools and e-prescription services .
Are telemedicine services in Mexico regulated?
In 2023, the Mexican government regulated to foster telemedicine. The Official Mexican Regulation NOM-024-SSA3-2012 on Electronic Health Records establishes the requirements for telemedicine platforms, compliance with the standards of privacy and quality of data for remote consultations.
Can I get prescriptions through telemedicine in Mexico?
Yes, many telemedicine platforms offer e-prescription services. Some platforms, like Medikit through Soriana, provide digital prescriptions that pharmacies can fill.
Is telemedicine more affordable than in-person consultations?
Yes, usually. Consultations on telemedicine platforms are often cheaper. For example, Medikit has teleconsultations for 89 pesos and corporate platforms like NUME have reported savings of up to 50% compared to face-to-face visits.
What privacy concerns exist with telemedicine in Mexico?
“Data privacy is still a huge challenge.” More than 60 percent of patients are concerned about the security of their personal health information. But platforms like Top Doctors offer encrypted, secure consultations to allay such fears.
Do telemedicine platforms serve both individuals and corporations?
Yes. Some, like 1DOC3 and Open Salud México, offer corporate services, while others, like Doctoralia and MIDOCONLINE, serve individual patients. Others like NUME blend both models with customized corporate wellness programs.
What challenges does telemedicine face in rural Mexico?
About 30 percent of Mexico’s population lives in rural areas that have limited health care facilities. Telemedicine services are scarce: only 47% of rural households have reliable internet access.
Are international telemedicine companies active in Mexico?
Yes. International players such as Teladoc Health, Doctor on Demand and Siemens Healthineers are driving innovation and service delivery in Mexico. Some companies like Tú TeleDoc are building platforms with US-based technology for the Mexican market specifically.
What does the future hold for telemedicine in Mexico?
“Nice prediction. The government is a proponent of telemedicine, which, along with wider internet access and growing consumer acceptance, is likely to become a permanent and important part of Mexico’s healthcare system.
